Shipping & Delivery

Order Processing

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Shipping Rates

 Country Estimated Time Price Over 100
Netherlands 1-2  business days € 5.95 Free
Germany 2-3  business days € 7.95 Free
Belgium 2-3  business days € 7.95 Free
Austria 2-3  business days € 7.95 Free
Luxembourg 2-3  business days € 10.95 Free
France 2-3  business days € 10.95 Free
Denmark 2-3  business days € 10.95 Free
Spain 2-3  business days € 14.95 € 5.95
Italy 3-4  business days € 14.95 € 5.95
Portugal 2-3  business days € 16.95 € 5.95
Sweden 3-4  business days € 16.95 € 5.95
Switzerland 3-4  business days € 18.95 € 5.95

Local Pickup

You can skip the shipping fees with free local pickup in Leiden. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions.

Our local pickup hours are 17:00 - 22:00 daily. Please have your order confirmation email with you when you come.

Local Delivery

Free local delivery is available for orders over €100 in Leiden. For orders under 50, we charge €5 for local delivery.

Deliveries are made from 17:00 on during weekdays, and between 09:00 - 11:00 during weekends. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you.

Refunds returns & exchanges

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at